Terms and Conditions

Ticket limits and availability

Ticket limits may be set for any event. Persons who exceed the ticket limit are subject to having any or all of their orders and tickets cancelled without notice by Alberta Theatre Projects. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Tickets may not be available in all price levels and sections. Ticket prices are also subject to change.

Ticket Delivery and Pick-up Specifications

Tickets are shipped to the address provided during the ticket purchasing process. If you do not receive your tickets two days prior to the event, please contact the Alberta Theatre Projects Ticket Office at 403-294-7402.

Tickets can only be picked up at the Alberta Theatre Projects Ticket Office by the credit card holder with the valid credit card used to make the purchase in addition to government issued photo identification. The tickets can be picked up at the Alberta Theatre Projects Ticket Office at 220 9 Avenue SE, Calgary, AB T2G 5C4, or up to one hour before the event start time at the Martha Cohen Theatre Box Office.

Refunds and exchanges

There is no replacement for stolen tickets. Lost tickets may be re-printed at management’s discretion and the ticket holder may incur a fee for re-printing a ticket. There is no refund for any ticket.

Admission to event, including babes in arms

There is no admission without a ticket. All patrons, including infants aged below two years, require a ticket for entry into any Alberta Theatre Projects event. Please note that third party rentals set their own rules and therefore may have different policies for their ticket sales.

In general, Alberta Theatre Projects events are not suitable for infants and parents are warned that special effects and loud noises are prevalent in productions. If an infant is causing a disturbance or safety concern for performers and/or other patrons, a parent may be asked to leave the venue by Alberta Theatre Projects staff.

Conditions of entry

Ticket holder agrees to assume all risks associated with attending and participating in the events to which this ticket relates.

Ticket holder must comply with the rules of the premises and the law.

Alcohol, illegal drugs, firearms, weapons, cameras, and recording devices may not be brought into the premises. The use of any video, image, or audio capturing device is strictly prohibited, including the use of smartphones to record performances or performers.

The Martha Cohen Theatre is a non-smoking facility, including cannabis, vaping, and e-cigarettes. Ticket holder consents to a reasonable search to ensure compliance.

Alberta Theatre Projects reserves the right to refuse admission or expel any person whose presence or conduct is deemed objectionable by management, and ticket holder shall have no claim against management for such instances, including for the ticket price.

Latecomers will not be seated until a suitable performance break.

By using any ticket, the ticket holder consents to being photographed and/or filmed, and gives their permission to use their likeness in promotional and/or marketing materials.

Information Verification and Usage

All orders are subject to credit card approval and billing address verification. All contact information collected will adhere to applicable laws in the Province of Alberta, including Canada’s Anti-Spam Legislation (CASL).

Event Cancellations

In the event that an event is cancelled, patrons who have purchased tickets can receive a refund by contacting the point of purchase by phone or in person. The Alberta Theatre Projects Ticket Office can only issue refunds to ticket holders who have purchased their tickets through the Alberta Theatre Projects Office.

Ticket many not be resold under any circumstances.

More information

For more information, please contact the Alberta Theatre Projects Ticket Office at 403-294-7402 (10:00am-4:00pm MT, Monday-Friday).