Digital Presentation FAQs

We have compiled some Frequently Asked Questions for our presentation of Stealing Sam. If you have any further questions, please contact our Ticket Office at 403-294-7402, Monday through Friday, 9:30am to 5:00pm (MST).

How long is the presentation?

Stealing Sam runs approximately 70 minutes (with no intermission).

Do I have to watch the presentation at the listed time, or can I watch it later on?

You will need to watch Stealing Sam on the scheduled performance date. The broadcast presentation will start at the listed time (7:30pm for an evening presentation, 2:00pm for a matinee presentation).

 Can I pause or rewind the presentation?

Because this is a broadcast presentation, you will not be able to pause or rewind.

What devices can I use to watch the presentation?

You will be able to watch this livestream presentation on any internet-connected device that has a web browser, including laptops, PCs, and mobile devices. Depending on your set-up, you may also be able to use AirPlay, ChromeCast or screen mirroring to watch the presentation on your TV.

What browsers can I use to watch the presentation?

We recommend using the latest version of Google Chrome or Mozilla Firefox. However, video playback may also be used on the browsers below:

  • Internet Explorer 11
  • Microsoft Edge
  • Safari 9+

How do I watch the presentation in full screen mode?

  • Desktop/Laptop:
    • In the bottom right-hand corner of the video feed (next to the ‘Vimeo’ logo), you will see a small icon that looks like four arrows pointing outwards
    • Click on this icon for Full Screen viewing.
  • Mobile/Tablet:
    • In the bottom right-hand corner of the video feed (next to the ‘Vimeo’ logo), you will see a small icon that looks like four arrows pointing outwards
    • Tap on this icon for Full Screen viewing.

To exit Full Screen Viewing mode:

  • Desktop/Laptop: Press the ESC key on your keyboard
  • Mobile/Tablet: Tap the ‘X’ in the corner of the screen

I opened the presentation page, but the video won’t load or start.

First, close and reopen your web browser, then navigate to the presentation link again and enter the provided passcode. If the video is still not loading, try clearing your website browser’s cache. Learn more here.

If this issue remains, your internet connection may be down: turn your computer off and back on, and reset your modem or router if possible (unplug, leave unplugged for 15 seconds, plug back in). If this does not resolve your issue, please contact your internet service provider for further assistance. 

Can I watch this performance on my TV?

We would recommend using AirPlay, Google Chromecast or screen mirroring to watch the presentation on your TV.

You may also be able to watch the presentation if your Smart TV has a web browser installed and has a reliable internet connection. If this is the case, you need simply navigate to the presentation link and enter the provided passcode.

Visit here for more information about TV viewing.

Watching the presentation via AirPlay on an Apple TV:

  • If you want to AirPlay to an Apple device, you will need to access it through the device’s Safari web browser.
    • To AirPlay a video to an Apple TV or other AirPlay-capable device from the Safari browseron macOS, iOS, and iPadOS, tap the AirPlay icon  in the video player and select your preferred device. More information about Apple AirPlay can be found here.

Watching the presentation via Google Chromecast:

  • To cast a video to a Google Chromecast device from a PC:
    • Navigate to the presentation page via the provided link on your desktop or laptop computer using Google Chrome. Enter the provided password to begin the livestream feed.
    • In the top right corner of your Google Chrome browser window, you will see a little three-dots options menu (in the latest version of Chrome, this is a red circle with a white arrow in it). Clicking it will open a menu.
    • In that menu, choose Cast.
    • Select your TV or monitor in the dropdown that appears, and you will see the web page on your TV or monitor.
    • Click the full-screen button and enjoy!

Watching the presentation on a TV using screen mirroring:

  • Directions on how to mirror from macOS, iOS or iPadOS can be found here

Watching the presentation through a Roku Smart TV:

  • Due to the video stream being embedded on the Alberta Theatre Projects website, we are unable to offer the performance on Roku Smart TV devices. However, if you are an Android or Windows user, you may be able to screen mirror to your Roku Smart TV. For more information, please visit the Roku support page located here.

Watching the presentation on a TV via HDMI connection:

  • You can use an HDMI cable to network your PC/laptop directly to your TV. Please consult the manufacturer guide for your TV and PC/laptop for additional information regarding HDMI connections.

I am having video playback issues. What do I do?

Vimeo recommends trying these fixes to help improve video playback:

  • Switch to “Auto” in the Playback Quality Menu (the gear icon between the volume and full-screen icons)
  • Restart your router and modem
  • If possible, sit closer to your WIFI router, or connect directly to your modem via an Ethernet cable
  • Make sure your browser and operating system are up-to-date
  • Close open browser tabs or applications
  • Clear your browser’s cache (learn how here) 

There is no sound.

Below are a couple of tips that may help to resolve your sound or audio issues:

  • Make sure the volume on your computer/mobile device is not muted and is turned up (to a safe listening level)
  • Make sure any headphones or external speakers are connected, plugged in and turned on
  • Check to see if the volume on the video (in lower right corner of video window) is turned on
  • Check if your browser tab is muted (right-click on tab at top, which should state whether tab is muted)

If you run into any unexpected error messages, please visit Vimeo’s Troubleshoot Player Error Messaging page for more guidance. Vimeo also has an excellent Help Desk section for watching video, including help with TV viewing and playback issues.

Because the on-demand video is embedded on our website, we do not recommend the Vimeo mobile app for viewing this presentation.